Membership card

  • What services/products does having the Bàsquet Girona season card include?

    • To have a fixed location for all the matches of the regular ACB league played by Bàsquet Girona at the ‘Pavelló Municipal de Fontajau’.
    • Have preferential right on the renewal of the place acquired next season.
    • Have a preferential right to purchase tickets for Play-Off matches or other competitions that are not included in the season ticket that Bàsquet Girona plays at the Pavelló Municipal de Fontajau.
    • Have the possibility to purchase travel tickets:
    • For more information: Tickets Travel
    • Ability to release the locality in case of not being able to attend any of the matches in the regular phase
    • For more information: Release Locality
    • Subscription to Bàsquet Girona’s monthly corporate newsletter where you will receive the latest news, benefits and promotions, news and information about the club.
    • Have the ability to be part of exclusive draws.
  • What matches does the Girona Basketball season ticket include?

    Includes access to all regular ACB league matches played by Bàsquet Girona at the Pavelló Municipal de Fontajau.

  • Is the season ticket personal?

    Yes, the season ticket is personal. Each season ticket must only be in the name of a natural person.

  • Is the season ticket physical?

    No, the season ticket is not physical, it is digital.

  • If I want the season ticket in physical format, can I order it by paying a supplement?

    No, the season ticket in physical format does not exist. You can only have the season ticket in digital format.

  • How can I get my season ticket in digital format?

    The digital season ticket can only be obtained through the club’s official APP.

  • How can I download the club's official APP to link my season tickets?

    Via Google Play or the Apple Store under the search name: “Bàsquet Girona”.

  • I have already downloaded the club's official APP, how can I link my cards?

    Then by clicking on the following link you will find all the information and steps to be able to link your season ticket:

  • How many season tickets can I have linked to the APP?

    You can link as many season tickets as you want.

  • Can I link the same card on two mobile devices?

    Yes, you can link the same season ticket to more than one mobile device.

  • Do I get a discount in the club bar or shop with the season ticket?

    No, except specific promotions that will be communicated through the club’s official channels.

  • Can I have season tickets for my company or premium season tickets?

    Yes, to be able to purchase season tickets in company or premium format, you can do it in two different ways:

    • Season tickets for Row 0 locations (runway foot):
    • For more information contact: areavip@basquetgirona.com or through the following telephone number (872 41 73 16).
    • Business club season tickets (advance ticket):
    • For more information contact: clubempresas@basquetgirona.com or through the following telephone number (872 41 73 16).
  • If I'm a season ticket holder and can't attend a match, what can I do?

    • Give up my seat: You can share your seat for the match you cannot attend with a friend, family member or acquaintance.

    • Release my seat: You will be able to sell your seat for the match you cannot attend and recover a proportional financial part that will be deducted from your season ticket for the following season.

    For more information: Passes

  • What is giving up my seat?

    The season ticket is personal, but it has the ability to transfer the corresponding seat to a friend, family member or acquaintance in the ACB regular league matches that Bàsquet Girona plays at the Pavelló Municipal de Fontajau in the event of being unable to the person holding the card must attend.

  • What is and how does releasing my locality work?

    To find out how to release your locality, click here: Release Locality

  • What is the family zone?

    The family zone is an area that has economic advantages in the purchase of passes for family units.

  • What is a ticket for "Under 3 years old who does not occupy a seat"?

    It is a free season ticket that enables all children under the age of 3 to attend all the matches of the regular ACB league played by Bàsquet Girona at the Pavelló Municipal de Fontajau without having a seat. This season ticket has no restrictions for areas or zones.

    If you want to have a specific location, children under the age of 3 will have to pay the amount corresponding to the area or zone selected.

  • If I have made a season ticket for a child under the age of 3 but does not yet have an ID card, how can I link my card to the APP?

    In this case, you will need to contact us through the following email notifying this case: abonats@basquetgirona.com .

  • When can I renew my season ticket?

    Once the season is over. This process will be notified and communicated through all the club’s official communication channels.

  • What should I do if I want to renew with the same locality that I have so far?

    If you want to renew with the same location, you don’t need to do anything. The renewal of the locality and card will be automatic.

  • If I want to change my location, when can I do it?

    The location of a season ticket can only be changed during the renewal period.

  • If I want to modify any personal or banking information on my season ticket, how can I do it?

    You can always modify your personal data from your personal area (by entering your email and password) or during the renewal period during the deadlines established by email.

  • How can I pay for the season tickets at the time of renewal?

    Payment for season tickets can only be made by bank transfer. The club, in the established periods, will make a bank transfer with the amounts corresponding to the account number provided by the card holder. Payment by card or cash will not be accepted.

  • How can I pay for the season tickets at the time of renewal?

    Payment for season tickets can only be made by bank transfer. The club, in the established periods, will make a bank transfer with the amounts corresponding to the account number provided by the card holder. Payment by card or cash will not be accepted.

  • When will I have to pay for the season tickets?

    The payment of season tickets must be made during the established deadlines that will have previously been communicated and notified through the club’s official communication channels.

  • Can I split the payment for my season tickets?

    Yes, it is possible to split the payment of the season tickets into two installments if so desired.

    The dates and payments of these two fees will be communicated and notified through the club’s official communication channels.

  • What happens if I return the bank receipts corresponding to the payments for the season tickets?

    Automatically and completely irreversibly, the seats will be released, all ownership will be lost, they will be put back on sale to the public and the subscriber number will be lost.

  • What should I do if I don't want to renew my season ticket?

    In case of not wanting to renew the season ticket, the holder must communicate and notify (according to the established deadlines) through the following email: abonats@basquetgirona.com

  • What do I do if the financial amount transferred to my bank account is not the correct one?

    Report the incident through the following email: abonats@basquetgirona.com

  • I want to be a season ticket holder, but there are no season tickets available for this season, what should I do?

    Join the waiting list.

  • What do I do if I have any other questions about season tickets?

    If you have any doubts or questions regarding season tickets, do not hesitate to contact us through:

    Email: abonats@basquetgirona.com

    Telephone: 872 41 73 16 (office hours).

  • How is the Campus registration received correctly?

    Once the campus registration has been completed, an email will be sent to the email address provided by the player’s relatives confirming the registration.